Help & Support

Getting Started

• Create an account, verify your email, and complete onboarding.
• Set your preferences in Settings to tailor notifications, calendar, and privacy.

Common Questions (FAQ)

• How do I book a session? Join a space, find the a session, pay for it and attend the session.
• Can I add dependants? Yes—add or edit dependants in your profile.
• How do cancellations work? Check the space’s cancellation policy before confirming.

Troubleshooting

• App won’t load: Check connectivity and update to the latest version.
• Can’t log in: Use “Forgot password” or request a magic link.
• Missing notifications: Enable push in device settings and in-app preferences.
• Payment failed: Update your card and try again; contact support if it persists.

Account & Profile

• Update name, photo, and contact info in Settings.
• Manage dependants and participant preferences from your profile.

Bookings & Sessions

• View upcoming and past sessions in your dashboard.
• Reschedule or cancel from the booking details screen (subject to policy).
• Join virtual sessions via the session details link (if enabled).

Calendar Integration

• Connect your calendar in Settings to sync bookings.
• Grant permission when prompted; revoke anytime in device settings.
• If events don’t sync, reconnect and refresh your calendar.

Notifications

• Enable push and email updates for bookings, reminders, and messages.
• Mute or adjust notification types in Settings.

Payments & Subscriptions

• We use Stripe with Apple/Google Pay as secure providers to process payments.
• Manage plans, update cards, and view invoices in Billing.
• For refunds, refer to the space’s refund policy or contact support.

Privacy & Data

• We collect only what’s needed to run the service.
• Review our Privacy Policy.
• Request data export or deletion by contacting support.

Status & Incidents

Check service status and incident updates at [status page or Twitter handle]. If there’s an outage, we’ll post updates and ETAs there first.

Contact Us

• Email: hello@mysessionapp.com
• In‑app: Help → Contact Support

Feedback & Feature Requests

Share ideas via Help → Send Feedback. We review every submission and prioritize based on impact.

Safety & Reporting

• To report inappropriate content or behavior, use “Report” in the item menu.
• For urgent safety concerns, contact local authorities first, then notify us.

Legal

• Terms of Service: /terms-of-service
• Privacy Policy: /privacy-policy