Terms of Service
Effective Date: 18/09/2025
These Terms of Service ("Terms") govern your use of the MySession App and website. By accessing or using the service, you agree to be bound by these Terms. If you do not agree, you may not use the service.
Company and Services
- Company: LAB Disrupt Ltd ("we", "us", or "our")
- Website: www.mysessionapp.com
- App: MySession App
1. Definitions
- “User(s)” – any person who uses MySession App, including individuals, parents/guardians, dependents, and instructors.
- “Instructor” – a user who creates and manages a “space” and offers sessions.
- “Dependent(s)” – persons (usually children) linked to a parent/guardian’s account for whom sessions can be booked.
- “Space” – an instructor’s hub/profile where they host sessions.
- “Service” – the MySession App and related website/platform services.
2. Eligibility
You must be at least 18 years old to create an account. Parents/guardians may create accounts and manage dependents. Instructors must provide accurate organisational details.
3. Accounts
When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
4. Services
MySession App allows instructors to create spaces, post sessions, manage attendance, and receive payments. Parents/guardians and individuals can book and pay for sessions, manage dependents, and receive updates.
5. Payments & Fees
Payments are processed securely through third-party providers (Stripe, Apple Pay, Google Pay). A surcharge may apply and will be displayed at checkout. All fees are non-refundable unless specified in the Refund Policy.
6. Refunds & Cancellations
Refunds are available when cancellations occur more than 24 hours before a session. Options may include rebooking, applying credit, or requesting a financial refund. Cancellations by instructors will trigger automatic credit or refund options for users. Please see our refund policy.
7. User Conduct
You agree not to misuse the service. Prohibited activities include:
- Providing false or misleading information.
- Attempting to disrupt or compromise security.
- Infringing intellectual property rights.
- Harassing, abusing, or harming other users.
8. Intellectual Property
All rights, title, and interest in the service (including software, branding, content) remain with LAB Disrupt Ltd. You may not copy, modify, or distribute any part of the service without permission.
9. Limitation of Liability
To the fullest extent permitted by law, LAB Disrupt Ltd shall not be liable for indirect, incidental, or consequential damages arising from your use of the service.
10. Termination
We may suspend or terminate accounts that violate these Terms. You may also terminate your account at any time. Upon termination, your right to use the service ceases immediately.
11. Changes to Terms
We may update these Terms from time to time. Continued use of the service after changes constitutes acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of England and Wales. Disputes shall be subject to the jurisdiction of UK courts.
13. Contact Us
LAB Disrupt Ltd
Email: hello@mysessionapp.com
Registered Address: 128 City Road
London
United Kingdom
EC1V 2NX
Cookie Policy
Effective Date: 18 September 2025
1. Introduction
This Cookie Policy explains how LAB Disrupt Ltd, the operator of MySession App, uses cookies and similar tracking technologies (such as local storage, device identifiers, pixels, and web beacons) when you use our website (www.mysessionapp.com) or the MySession mobile application. Cookies help us deliver core functionality, understand user behaviour, and improve your experience. This policy should be read alongside our Privacy Policy and Terms of Service.
We comply with UK data protection law, including the UK GDPR and the Privacy and Electronic Communications Regulations (PECR). Our approach to cookies ensures transparency, informed consent, and user control.
2. What Are Cookies?
Cookies are small data files stored on your device when you visit a website or use an app. They allow websites and services to remember your actions and preferences over time.
There are different types of cookies based on their purpose, duration, and origin:
- Session Cookies – Temporary; deleted when you close your browser or app
- Persistent Cookies – Remain on your device until they expire or are manually deleted
- First-Party Cookies – Set by us (LAB Disrupt Ltd)
- Third-Party Cookies – Set by external services (e.g., analytics tools) via our site/app
3. How We Use Cookies
We only use cookies where necessary and always with respect for your privacy. The purposes fall into four categories:
Strictly Necessary Cookies
- Maintain user authentication and session state
- Enable secure payment processing via Stripe, Apple Pay, etc.
- Support navigation and basic app functions
- No consent required – these are exempt under PECR
Performance & Analytics Cookies
- Track page views, screen flows, error logs
- Measure app stability and speed
- Understand feature usage patterns
- Consent required – enabled only after your clear opt-in
- Tools used: Amplitude (user analytics), Google Analytics (web traffic insights – only with consent)
Functionality & Preference Cookies
- Remember language or region settings
- Save coach favourites or recently viewed sessions
- Personalise dashboard layout
- Consent required
Advertising & Targeting Cookies
Not currently used. We do not display third-party ads, nor do we use tracking technologies for advertising or retargeting purposes. We do not sell your data to advertisers. If this changes in the future, we will obtain your explicit opt-in consent before any such cookies are deployed.
4. Specific Cookies We Use
| Cookie Name | Domain | Purpose | Type | Duration |
|---|---|---|---|---|
| __Secure-session | mysessionapp.com | Keeps you logged in during your session | First-party / Strictly Necessary | Session |
| cookie_consent | mysessionapp.com | Stores your cookie preferences | First-party / Strictly Necessary | 1 year |
| _ga, _gid | Google Analytics* | Anonymous web usage tracking | Third-party / Analytics | 2 years |
| amplitude_* | Amplitude* | In-app user behaviour analysis | Third-party / Analytics | Up to 13 months |
| intercom-* | Intercom* | In-app messaging support (if enabled) | Third-party / Functional | Up to 1 year |
| m_stripe_* | Stripe | Secure transaction handling | Third-party / Strictly Necessary | Persistent |
* Only loaded after user provides consent. All non-essential third-party services are delayed until consent is given.
5. Managing Your Cookie Preferences
You are in control of non-essential cookies at all times.
On the Website
- On first visit to our website, you’ll see a cookie consent banner.
- You can: Accept all cookies, Reject non-essential cookies, or Customise your choices.
- You can change your mind anytime using the “Cookie Settings” link in the website footer.
In the Mobile App
- Non-essential tracking (e.g., analytics identifiers) is managed through your device settings.
- iOS: Settings > Privacy & Security > Tracking → toggle off “Allow Apps to Request to Track”.
- Android: Settings > Google > Ads > Opt out of Ads Personalisation.
- You may also reset your advertising ID to limit profiling.
Via Browser
- Google Chrome – Manage Cookies
- Mozilla Firefox – Clear Cookies
- Apple Safari – Privacy Settings
- Microsoft Edge – Delete Cookies
Disabling strictly necessary cookies may prevent the app or website from functioning correctly.
6. Third-Party Services
We use trusted third parties to support our service delivery. These providers may set cookies or process data on our behalf under strict contractual agreements.
- Stripe – Payment processing – Email, name, transaction ID – stripe.com/cookies
- Amplitude – App analytics – Anonymous usage events, device type – amplitude.com/privacy#cookies
- Google Analytics – Web traffic analysis – Page views, referral source – analytics.google.com/analytics/terms
- Intercom – Customer messaging – User identity, messages – intercom.com/privacy
All third parties comply with UK GDPR and are bound by data processing agreements. We do not permit them to use your data for unrelated purposes.
7. Children’s Privacy & Cookies
Children cannot create accounts independently on MySession App. All dependent profiles are created and managed by a parent or guardian. We do not knowingly collect cookies or tracking data from children under 13 outside the context of a parent-managed account. No personalised advertising or profiling is performed on dependents.
8. Changes to This Policy
- Updates will be posted here with a revised effective date.
- We encourage you to review this page periodically.
- Continued use of the service constitutes acceptance of any changes.
9. Contact Us
Email: hello@mysessionapp.com
Company: LAB Disrupt Ltd
Registered Address: 128 City Road
London
United Kingdom
EC1V 2NX
You also have the right to raise a complaint with the UK’s independent data protection authority: Information Commissioner’s Office (ICO) – ico.org.uk | 0303 123 1113